Donor Services
This page provides answers to frequently asked questions about donations to the Red Cross.
If you cannot find what you are looking for or wish to make changes to your monthly donations agreement, please contact us at lahjoitukset@redcross.fi or call +358 (0)20 701 2192 (Mon–Fri 8.30 am–4.00 pm).
You can also leave a contact or change request using the online forms on this page.
Frequently asked questions about donating
It is easy to make a donation to support the Finnish Red Cross. You can choose between many different payment methods.
Make a one-time donation online
Select the desired donation target and amount
Payment methods: Finnish online banks, Visa and Master credit cards, MobilePay, Pivo and Siirto.
The payment gateway and payment service are provided by Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj, which will be displayed as the recipient of the payment on your bank statement or credit invoice, will forward the payment to the Finnish Red Cross. Paytrail Oyj is authorised to operate as a payment institution.
Paytrail Oyj
Innova 2
Lutakonaukio 7
40100 Jyväskylä
www.paytrail.com
If you wish to submit a complaint, please primarily contact our Donor Services.
Order an invoice
Companies can also order an invoice. The invoice will be sent within 4–5 business days.
Donate via text message
The donation is charged to your telephone bill, and the operator transfers the donation to the Finnish Red Cross.
Donate to the Disaster Relief Fund via text message
Text SPR20 to the number 16499 to donate €20.
Other amounts:
- Donate €5 – Text the word SPR5 to the number 16499.
- Donate €10 – Text the word SPR10 to the number 16499.
- Donate €15 – Text the word SPR to the number 16499.
- Donate €30 – Text the word SPR30 to the number 16499.
- Donate €40 – Text the word SPR40 to the number 16499.
- Donate €50 – Text the word SPR50 to the number 16499.
Donate via text message to help victims of the crisis in Ukraine
- Donate €15 – Text the word SPR15 to the number 16499.
Donate via text message to support activities in Finland
- Text SPRLAHJA to the number 16499 to donate €15.
This is how you stop receiving text donation requests
We will send our donors text messages at times of catastrophes and campaigns. You can stop receiving text messages by texting the word SPRKIELTO to the number 16499 or by letting us know at lahjoitukset@redcross.fi.
Call the donation phone number
The donation is charged to your telephone bill, and the operator transfers the donation to the Red Cross.
- Donate €30 to the Disaster Relief Fund – Call +358 (0)600 12230 (€30.04 + local network charge).
- Donate €20 to the Disaster Relief Fund – Call +358 (0)600 12220 (€20.28 + local network charge).
- Donate €10 to the Disaster Relief Fund – Call +358 (0)600 12210 (€10.01 + local network charge).
- Donate €15 to support activities in Finland – Call +358 (0)600 95515 (€15,19 + local network charge).
One-time donation via MobilePay
The donation is charged to your bank account or credit card.
Make a donation to the number:
Please note! The Finnish Red Cross districts and branches also have their own MobilePay donation numbers that direct donations to the Disaster Relief Fund.
MobilePay monthly donation
Donate the desired amount to the Disaster Relief Fund effortlessly every month. Fill in the MobilePay donation form and you will receive a link in the response message to complete your monthly donation in the MobilePay app.
Bank transfer to the Disaster Relief Fund
Donate to the Finnish Red Cross Disaster Relief Fund
- Account: OP FI52 5000 0120 4156 73, OKOYFIHH. Recipient: Finnish Red Cross. Reference number: 5186.
Other IBAN account numbers and SWIFT/BIC at different banks for donations to the Disaster Relief Fund:
- Aktia FI18 4055 1110 0013 97, HELSFIHH
- Danske Bank FI02 8000 1900 2250 05, DABAFIHH
- Handelsbanken FI18 3131 3001 1990 25, HANDFIHH
- Nordea FI06 2219 1800 0680 00, NDEAFIHH
- S-Pankki FI91 3939 0012 3129 30, SBANFIHH
- Ålandsbanken FI24 6601 0001 0027 99, AABA FI 22
Bank transfer to support activities in Finland
Donate to support the Red Cross activities in Finland
- Account: OP FI29 5000 0120 4156 99, OKOYFIHH. Recipient: Finnish Red Cross. Reference number: 5335
Support the friend activities in particular
- Account: OP FI29 5000 0120 4156 99, OKOYFIHH. Recipient: Finnish Red Cross. Reference number: 5364.
Support the Youth Shelter activities in particular
- Account: OP FI29 5000 0120 4156 99, OKOYFIHH. Recipient: Finnish Red Cross. Reference number: 5351.
Other IBAN account numbers and SWIFT/BIC at different banks for donations to activities in Finland:
- Nordea FI29 1572 3000 3727 30, NDEAFIHH.
As a thank you for your donation, you will receive a comprehensive communication package in accordance with your donation amount.
When making a Christmas donation, you will receive the following items:
400–1999 €
- Photos for social media
- Banner image for websites
- Signature banner
- Electronic Christmas cards
- Remote meeting wallpaper
- Donor's diploma
2 000–9 999 €
- All of the above materials
- Videos where our experts tell how your donation helps in Finland or abroad
- Your company name on the redcross.fi website
Over €10,000
- All of the above materials
- Your company logo for redcross.fi
- Your company name and logo for a thank you notice to Helsingin Sanomat in January 2025
- Tailored quote for your company's communications
- Visit to the Red Cross logistics centre in Kalkku in Tampere during spring 2025
The materials are available in three languages (Finnish, Swedish and English). You will receive a link to the communication materials after making a donation or ordering an invoice online.
Examples of the communications material
Do not hesitate to contact us
We would be happy to answer any questions you may have about company donations and our products. Please contact us if you make the donation in any other way, and we will provide you with a link to the communication materials.
Contact us by email at lahjoitukset@redcross.fi or call +358 (0)20 701 2192 (Mon–Fri 8.30 am–4.00 pm).
A donation made to the Red Cross means concrete aid for those most at risk.
Face-to-face fundraisers do important work by attracting new monthly donors. Regular donations are necessary for the Red Cross to be able to offer help for vulnerable people in Finland and around the world.
Viikoilla 33 ja 34 työskentelemme seuraavilla paikkakunnilla:
Changes are possible in the event of rapidly worsening weather conditions.
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Helsinki (Keskusta, Kamppi, Kluuvi, Jätkäsaari, Meilahti, Punavuori, Ullanlinna, Eira, Munkkiniemi, Munkkivuori, Ruskeasuo, Huopalahti, Haaga, Pitäjänmäki, Kallio, Pasila, Konala, Pukinmäki, Herttoniemi, Viikki, Töölö, Kulosaari, Malmi, Koskela, Kumpula, Toukola, Pihlajamäki, Tapaninkylä, Töyrynummi, Siltamäki, Suutarila, Puistola, Heikinlaakso, Suurmetsä, Jakomäki, Lauttasaari, Kalasatama, Vallila, Arabianranta, Oulunkylä, Pakila, Rastila, Ruoholahti, Hakaniemi, Sörnäinen, Vuosaari, Aurinkolahti, Myllypuro, Itäkeskus, Puotila, Kontula, Mellunmäki); Espoo (Keskusta, Leppävaara, Tapiola, Niittykumpu, Piispankylä, Otaniemi, Suomenoja, Westend, Olari, Lystimäki, Suurpelto, Tontunmäki, Mankkaa, Haukilahti, Perkkaa, Matinkylä, Suvela, Kiltakallio, Kulovalkea, Soukka, Laurinlahti, Espoonlahti, Kivenlahti, Kaitaa, Laaksolahti, Viherlaakso, Finnoo ); Vantaa (Kivistö, Tikkurila, Martinlaakso, Kaivoksela, Keimolanmäki, Kannisto, Piispankylä, Vantaanpuisto, Vantaankoski, Tyttökumpu, Kivimäki, Perkiö, Vantaanlaakso, Viherkumpu); Porvoo; Lohja; Hyvinkää; Riihimäki; Hämeenlinna; Kauniainen;
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Oulu (Keskusta, Kaakkuri, Raksila, Kaukovainio, Kastelli, Myllyoja, Toppila, Ritaharju, Kaijonharju, Linnanmaa, Peltola, Tuira);
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Tampere (Keskusta, Hatanpää, Linnainmaa, Hervanta, Kaleva, Pirkkala, Kääsälä, Takahuhti, Niemi, Lielahti, Lintulampi, Turtola, Hakametsä, Kissanmaa, Messukylä, Lahdesjärvi, Petsamo, Irjala, Pappila); Ylöjärvi; Lempäälä (Keskusta); Kurikka; Ryydynpohja; Kangasala (Tursola); Hämeenlinna;
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Jyväskylä (Keskusta, Seppälä, Keljonkangas, Ritoniemi, Ristonmaa, Mannila, Keljo, Kangas, Pupuhuhta, Kangasvuori, Savela, Kortepohja, Laajavuori, Myllyjärvi, Mattilanpelto, Kukkumäki, Tarhamäki, Keltinmäki, Muurame, Vaajakoski, Kuokkalanpelto, Jyskä, Tikka, Sulkula, Kylmänoro, Haapaniemi, Kangaslampi, Huhtakeskus, Palokka); Jämsä; Äänekoski; Saarijärvi; Keuruu; Savolinna; Mikkeli; Pieksämäki; Suolahti;
- Vaasa (Keskusta, Kivihaka, Smedsby, Klemettilä, Hietalahti, Vöyrinkaupunki, Melaniemi, Palosaari, Ristinummi, Suvilahti, Vanha Vaasa); Pietarsaari; Seinäjoki; Närpiö; Uusikaarlepyy; Maalahti;
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Turku (Keskusta, Vasaramäki, Halinen, Räntämäki, Kohmo, Korppolaismäki);
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Kuopio (keskusta, Savilahti, Petonen, Puijonlaakso, Ykkösrasti, Haapaniemi, Kelloniemi, Pirttiniemi, Päiväranta, Kettulanlahti, Levänen); Suonenjoki; Nilsiä; Siilinjärvi; Iisalmi; Lapinlahti; Varkaus; Joensuu;
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Lahti (Keskusta, Syke-Prisma & K Market, Satama, Lipola); Kouvola.
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Face2face Creatives alueet viikolla 29:
Helsinki (Kamppi, Hakaniemi, Kluuvi, Pasila, Esplanadi, Maunula); Vantaa (Tikkurila); Espoo (Sello, Tapiola);
Porvoo;
Järvenpää.
How can I be sure that a face-to-face fundraiser is truly working for the Red Cross?
If you encounter a person that talks to you about monthly donations to the Red Cross, you have likely come across one of our face-to-face fundraisers.
Face-to-face fundraisers work in shopping centres, on the streets and at people’s doors. They never enter any home, not even the hallway, since the fundraising permit of face-to-face fundraisers does not allow fundraising in homes.
Our face-to-face fundraisers only request regular monthly donations and are not entitled to accept cash donations. Face-to-face fundraisers will ask for the donor’s bank account number for the monthly donation authorisation required by banks in order to start regular donations. Face-to-face fundraisers work from Monday through to Saturday.
Face-to-face fundraisers are permanently present in some towns, but only visit others for a day or two.
How can I recognise a Red Cross face-to-face fundraiser?
Our face-to-face fundraisers wear blue vests equipped with the Red Cross logo.
Face-to-face fundraisers are employees of the Finnish Red Cross. They come equipped with
- a name tag with a photo and fundraising permit
- a red and white Red Cross folder
- appropriate material with monthly donation forms.
- Our face-to-face fundraisers register donations both on tablets and with paper authorisation forms.
The blue vest separates face-to-face fundraisers from Red Cross volunteer box collectors who always wear a red vest.
Kriisi on uusi normaali -kamppanja (Face2face Creatives)
Face2face Creatives hankkii Suomen Punaiselle Ristille kuukausilahjoittajia pääkaupunkiseudulla ja lähialueilla. He tekevät erityistä Kriisi on uusi normaali -kampanjaa.
Yrityksen työntekijät tunnistaa Suomen Punaisen Ristin kuvallisesta henkilökortista. He käyttävät sisätiloissa myös valkoisia "poltettuja" huppareita.
Yritys vastaa omista työntekijöistään. Kysymykset voi osoittaa F2F-koordinaattori Tuomas Mattilalle, p. 040 194 5955, tuomas.mattila@punainenristi.fi.
Questions?
If you are unsure about a Red Cross face-to-face fundraiser who visited your door, you can check the matter by calling the Red Cross +358 (0)20 701 2000 (Mon–Fri 8.30 am–4 pm). You can also send your question to lahjoitukset@redcross.fi.
We deliver aid reliably to crisis areas around the world and in Finland supported by our extensive experience.
Clothing and goods donations produce funds for aid work, but they are also sent directly to support vulnerable people.
Donating to the Red Cross is a great and easy way of showing social responsibility.
Making a will to the benefit of the Red Cross enables the continuation of charity and aid to support future generations.
Here you can find basic information about making a will and a bequest.
People wish to help in different ways, which is why we offer various means of donation and communicate about our aid work in many channels. For many people, the letters, calendars, lottery tickets and postcards we send by post are the preferred way of helping and receiving information.
Donating and receiving this kind of mail is always voluntary. Receiving the mail does not oblige you to anything.
How are the funds received through mailing used?
The profits from mailings – such as postcard, advent calendar and lottery ticket sales – are used to support the domestic aid work of the Finnish Red Cross. Your donation helps support the training of friend activity volunteers, keep our Youth Shelters open around the year and provide first aid skills. You contribute to ensuring that helpers are always available.
How can I stop receiving mailings?
You can stop receiving mailings here.
If you have any questions about mailings, you can contact us via email lahjoitukset@redcross.fi or by phone +358 (0)20 701 2192 (Mon–Fri 8.30 am–4 pm).
Do I need to pay the invoice I received in the post?
The bank transfer form is not an invoice; payment is voluntary.
Do I need to return the delivery?
No you do not. Due to cost savings, a return envelope is not included in the delivery. You can keep the materials or sort them into the paper recycling bin.
The Finnish Red Cross is committed to protecting the privacy of its clients. We value your trust.